Last Updated: March 2026

At AYRA Incense, we aim to deliver our products safely and efficiently while ensuring a smooth experience for our customers. This Shipping & Returns Policy outlines how orders are processed, shipped, and handled in case of returns or issues.

Shipping Policy

Orders are usually processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays may be processed on the next working day.

Once your order has been dispatched, you will receive a shipping confirmation with tracking details via email or SMS if available.

Delivery times may vary depending on your location. Most orders within India are delivered within 3–7 business days. Remote locations may take slightly longer depending on courier services.

Shipping charges, if applicable, will be displayed during checkout before completing your purchase.

AYRA Incense works with trusted logistics partners to ensure safe delivery. However, delays caused by courier services, weather conditions, or unforeseen circumstances may occasionally occur and are beyond our control.

Customers are responsible for providing accurate shipping information. AYRA Incense will not be responsible for delivery issues caused by incorrect addresses or contact details.

Order Tracking

Once your order is shipped, tracking details will be shared with you. You can use the provided tracking number on the courier partner’s website to check the delivery status of your order.

If you experience any issues tracking your order, please contact us and we will assist you.

Returns Policy

We want you to have a positive experience with AYRA Incense. If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To request a return, please email us at hello@ayraincense.com with your order number, a description of the issue, and clear photos of the product.

Once our team reviews the request, we will guide you through the return or replacement process.

Products must be unused, in their original packaging, and in the same condition as received to qualify for a return.

Non-Returnable Items

Due to hygiene and product safety reasons, opened or used incense products may not be eligible for return unless the item was damaged or defective when delivered.

Items purchased during special promotions or clearance sales may also be non-refundable unless there is a manufacturing defect.

Refunds

Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within 5–7 business days depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to an error from our side.

Damaged or Incorrect Orders

If you receive a damaged product or the wrong item, please notify us within 48 hours of delivery. We may request photos to verify the issue before issuing a replacement or refund.

Contact Us

If you have any questions regarding shipping, returns, or your order, you can contact us at

AYRA Incense
Bangalore, India
Phone: +91 95386 60368
Email: hello@ayraincense.com